1. I just placed my order, how long will it take to recieve it? 
If you ordered standard shipping, please allow up to 7 business days to receive your order. If you chose the priority shipping upgrade, please allow for 3 business days.
2. Where can I find the e-book that comes with this order?
On the confirmation page, confirmation email or just click here:
3. Does it come with batteries?
No, you will need to purchase AA batteries separately. It requires 4 AA batteries to operate.
4. Can I send more than one letter at a time?
No, please enter one letter at a time.
5. Is there a manual I can download?
Yes please see the link at the bottom of this page that says "download manual".
6. Can I use any type of envelope? 
To be used with the included envelopes only. Do not  use with other envelopes or with other objects such 
as books, magazines, toys, etc.
7. Can I reuse the envelopes that it comes with?
Use water-based pens to write on the front and back  of the envelope. The ink can be erased and envelope 
can be re-used.  Ink from oil-based pens cannot be erased and envelope cannot be re-used. 
8. How does it work?
SENDING LETTERS: To be used with the included envelopes only. Do not use with other envelopes or with other objects such as books, magazines, toys, etc. Open the mailbox door and put an envelope inside. The item includes 4 envelopes, put one envelope at a time inside the mailbox. Use with the included 
envelopes only.  After putting a letter inside the envelope, make sure the envelope is as flat as possible. Close the mailbox door, lift up the flag and music will play. The flag should be in the horizontal position when the door is closed and then raised to make the envelope disappear. Lifting up the flag activates the mechanism. Only insert one letter at a time before raising the flag.  After the music ends, open the mailbox door and the envelope disappears.  The mailbox door cannot be opened until the music ends. Push down the flag. It is recommend to remove each envelope after use. Maximum storage for the envelopes is ½" in height. Remove the envelopes if they are stacked up near or 
at ½" in height. Remove the envelopes after all 4  envelopes are stored at the bottom of the mailbox. 

REMOVING LETTERS : Lift up the mailbox.  Use the pin (included) to push into the hole at the back of the mailbox to open the bottom cover (See  Fig.1 in manual). Remove the envelopes.
10. Is there a warranty?
Mr. Christmas warrants the original customer / purchaser of the SANTA’S ENCHANTED MAILBOX that they will be free from defects in material and workmanship for a period of ninety (90) days from date-of-purchase. Any liability under this warranty shall be limited to the repair or replacement of defective parts without charge if the item is returned with shipping charges prepaid together with proof of date-of-purchase, name and mailing address of the original consumer / purchaser. This warranty does not cover defects caused by damages in transit, abuse, accident, negligence or repairs made by others. This warranty gives the original consumer / purchaser specific legal rights. The original consumer / purchaser may also have other rights which vary from state to state.
1. I just placed my order, how long will it take to recieve it? 
If you ordered standard shipping, please allow up to 7 business days to receive your order. If you chose the priority shipping upgrade, please allow for 3 business days.
2. Where can I find the e-book that comes with this order?
On the confirmation page, confirmation email or just click here:
3. Does it come with batteries?
No, you will need to purchase AA batteries separately. It requires 4 AA batteries to operate.
4. Can I send more than one letter at a time?
No, please enter one letter at a time.
5. Is there a manual I can download?
Yes please see the link at the bottom of this page that says "download manual".
6. Can I use any type of envelope? 
To be used with the included envelopes only. Do not  use with other envelopes or with other objects such 
as books, magazines, toys, etc.
7. Can I reuse the envelopes that it comes with?
Use water-based pens to write on the front and back  of the envelope. The ink can be erased and envelope 
can be re-used.  Ink from oil-based pens cannot be erased and envelope cannot be re-used. 
8. How does it work?
SENDING LETTERS: To be used with the included envelopes only. Do not use with other envelopes or with other objects such as books, magazines, toys, etc. Open the mailbox door and put an envelope inside. The item includes 4 envelopes, put one envelope at a time inside the mailbox. Use with the included 
envelopes only.  After putting a letter inside the envelope, make sure the envelope is as flat as possible. Close the mailbox door, lift up the flag and music will play. The flag should be in the horizontal position when the door is closed and then raised to make the envelope disappear. Lifting up the flag activates the mechanism. Only insert one letter at a time before raising the flag.  After the music ends, open the mailbox door and the envelope disappears.  The mailbox door cannot be opened until the music ends. Push down the flag. It is recommend to remove each envelope after use. Maximum storage for the envelopes is ½" in height. Remove the envelopes if they are stacked up near or 
at ½" in height. Remove the envelopes after all 4  envelopes are stored at the bottom of the mailbox. 

REMOVING LETTERS : Lift up the mailbox.  Use the pin (included) to push into the hole at the back of the mailbox to open the bottom cover (See  Fig.1 in manual). Remove the envelopes.
10. Is there a warranty?
Mr. Christmas warrants the original customer / purchaser of the SANTA’S ENCHANTED MAILBOX that they will be free from defects in material and workmanship for a period of ninety (90) days from date-of-purchase. Any liability under this warranty shall be limited to the repair or replacement of defective parts without charge if the item is returned with shipping charges prepaid together with proof of date-of-purchase, name and mailing address of the original consumer / purchaser. This warranty does not cover defects caused by damages in transit, abuse, accident, negligence or repairs made by others. This warranty gives the original consumer / purchaser specific legal rights. The original consumer / purchaser may also have other rights which vary from state to state.
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